I wanted to get some thoughts down about the work I do, so took the opportunity to make a tiny 8 page Riso printed booklet called WHAT IS SERVICE DESIGN (chapter 0). The start of an exciting new genre — service design memoir? — it was nice to start writing and drawing without a plan,…
When I’m not drawing comics, I work as a service designer helping organisations improve by providing them with research, mapping and visual explainers showing them what’s going on with their service. I find myself working a lot with legacy organisations (old places. could be businesses, or govt bureaucracies) that have been around for a long…
A design colleague working with kids in mandatory quarantine asked for suggestions as to ways to gamify the process of giving children coronavirus nasal swab tests, preferably using paper (as it’s disposable). This was my first thought. COVID-19 swabs for kids: an interaction from David Blumenstein on Vimeo. If you’d like to use it with…
How would you do useful design if you thought you were being seen as the “class antagonist” of the people you’re designing for?
That’s a question that comes up for me when I discuss design with normal people (to whom, it’s worth remembering, HCD and service design mean absolutely nothing).
A colleague had to pike so I got to pop along to the second day of the Service Design conference run last week by UX Australia. Only caught the morning sessions (had to get back to work) but what I saw was very good. Here’s my sketchnotes.